Terms of service

1. Policy Applicable Scope

The following service terms apply to all transactions of furniture, home goods and matching accessories conducted via the official Dnballoondecor online store for U.S. local customers. All users who browse the platform website or complete order placement shall be deemed to have fully recognized and accepted these terms, as well as all associated official policies of the store.

2. Order Processing Schedule

Once customer payment is successfully confirmed, all orders will enter the processing process within 1 to 3 business days. The full processing procedure covers order information verification, product packaging and official shipping label generation to ensure standardized order arrangement.

3. Authorized Logistics Carriers

Dnballoondecor cooperates with highly reputable and reliable logistics providers, including UPS, FedEx and USPS, to undertake nationwide delivery services. We guarantee efficient and punctual product delivery, and all shipping orders support real-time tracking for full logistics transparency.

4. Delivery Inspection & Confirmation

Customers are required to inspect the outer package integrity and product overall condition immediately after receiving the goods. In the event of product damage, missing parts, defective items or any other abnormal problems, please initiate contact with our customer service team immediately for timely resolution.

5. 14-Day Hassle-Free Return Rule

We support hassle-free return and refund services within 14 calendar days from the date of product receipt for customers who are not satisfied with their purchases. No specific reason is required for return applications, while all returned items must comply with our official return standards. For complete rules, please refer to the detailed Return Policy.

6. Standard Return Requirements

The returned goods must be brand new and unused. Items shall not be damaged, polluted or defective in any form, and must fully meet resale standards. Meanwhile, the original product packaging, supporting accessories and instruction manuals must be returned in full completeness together with the item.

7. Product Exchange Regulations

Customers are entitled to apply for product exchange within 14 days after receiving the ordered goods. Exchanged products need to comply with the same condition standards as return items: the returned goods must be brand new and unused.For detailed process rules and specifications, please check the official Exchange Policy.

8. Return & Exchange Application Process

To apply for return or exchange services, customers need to send a request email to our official mailbox info@dnballoondecor.com, with valid order number and relevant application details attached. Our customer support team will respond to your application within 24 hours and provide you with complete operational guidelines for follow-up processing.

9. Two-Year Limited Warranty Service

Dnballoondecor provides a 2-year limited warranty service for all sold products, which effectively covers product manufacturing defects and inherent material quality problems. If any qualified quality issues occur within the valid warranty period, you can contact our customer service team to obtain professional maintenance or product replacement support.

10. Intellectual Property Protection Statement

All original content displayed on the Dnballoondecor official website, including but not limited to pictures, text descriptions and design works, is exclusively owned by D & N BALLOON DECOR LLC. All contents are protected by U.S. local laws and international intellectual property regulations. Any unauthorized replication, dissemination and commercial utilization of the above contents are strictly prohibited.

11. Official Company & Customer Service Information

Company Name: D & N BALLOON DECOR LLC

Address: 713 NW 16TH AVE, POMPANO BEACH, FL 33069, United States

EIN: 88-3705867

Phone: +1 2103810018

Email: info@dnballoondecor.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST)

Service Commitment: All customer email inquiries will receive a formal reply within 24 hours.