Shipping policy

1. Policy Scope

This shipping policy is applicable to all furniture and home goods (as well as supporting accessories) purchased from the official Dnballoondecor online store by customers located within the United States. All users who browse the website, place orders, and complete purchases automatically acknowledge and agree to abide by the terms outlined in this shipping policy.

2. Order Processing Period

Following successful payment verification, all submitted orders will be processed within 1 to 3 business days. Weekends and official U.S. public holidays are excluded from the processing timeline. Order processing covers all necessary procedures, including order information verification, product packaging, and shipping label generation.

3. Shipping Service Providers

To guarantee safe, stable and timely nationwide delivery across the United States, Dnballoondecor maintains cooperative partnerships with three mainstream logistics carriers: UPS, FedEx and USPS.

4. Shipping Charge Standards

We offer free standard shipping for all eligible orders with a total amount of $130 and above. For orders with a subtotal below $130, a flat shipping fee of $13 will be charged. All collected shipping fees cover corresponding product packaging expenses and logistics transportation costs.

5. Standard Delivery Timeline

After order processing is completed and the package is dispatched, the standard delivery time to most U.S. regions is 4 to 7 business days.

6. Service Coverage Area

Our shipping services cover the entire territory of the United States, including urban areas and remote regional areas. Customers in all service locations can access standardized and consistent delivery services with no regional discrimination.

7. Goods Receipt & Inspection Rules

Customers are required to carefully check the outer packaging integrity and product condition immediately upon receiving the package. In case of product damage, packaging breakage or missing accessories/items, please get in touch with our customer support team promptly for follow-up handling.

8. Refund Provisions

If customers are unsatisfied with the purchased items, a refund application can be submitted within 14 days after goods receipt. The returned goods must be brand new and unused.For detailed specifications and procedures, please refer to our official Return Policy.

9. Customer Support Contact

For any inquiries, doubts or issues related to shipping arrangements, delivery status and logistics problems, please reach out to our support team via the following contact methods:

Phone: +1 2103810018

Email: info@dnballoondecor.com

Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (EST)

We recommend email consultation for efficient processing, and our team will reply to all valid email inquiries within 24 working hours.

This official website is fully owned and operated by D & N BALLOON DECOR LLC. The valid company information is listed as follows:

Company Name: D & N BALLOON DECOR LLC

Address: 713 NW 16TH AVE, POMPANO BEACH, FL 33069, United States

EIN: 88-3705867