Refund policy

Our store offers a 14-day return window for all purchases. From the date you receive your ordered item, you are granted 14 days to submit a return request to our team.

All returned items must be in resaleable condition. Products should be brand new, unused, and free from any damage that would affect resale. Customers must return the complete product packaging (including all original packaging materials, accessories, and the official user manual) with the returned item.

To initiate a return procedure, please reach out to our customer service team via email: info@dnballoondecor.com. All approved returns must be shipped to the designated return address: 713 NW 16TH AVE, POMPANO BEACH, FL 33069, United States

Once your return application is reviewed and approved, we will provide you with an official return shipping label, together with detailed guidelines covering package packaging methods and delivery destinations. Please be advised that any items returned without a prior official return request will be rejected and cannot be processed.

For any inquiries or doubts regarding return procedures, you may contact our support team at the above email address anytime.

Product Damage & Order Issue Handling

We recommend that you carefully inspect your order immediately upon delivery. If you receive defective, damaged or incorrect items, please contact us without delay. Our team will promptly assess the problem and provide corresponding solutions to rectify the issue.